Shipping Policy

Troll Smokehouse

Last updated: September 4, 2026

Where we ship

We ship to the 48 contiguous United States only.

We are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or APO, FPO, and DPO military addresses. Transit times to those destinations are long enough that we cannot keep perishable products at a safe temperature the whole way, and we would rather decline an order than send you something we are not confident in.

If you enter an address in one of those locations at checkout, no shipping method will be available and the order cannot be completed. If an order to one of those destinations reaches us another way, we will contact you and issue a full refund.

We do not ship outside the United States at this time.

Order processing

We prepare and ship orders within 1–2 business days (Monday–Friday, excluding holidays). Because we ship perishable foods, we time shipments carefully so your order doesn't sit in transit over a weekend or holiday. For that reason, perishable orders placed late in the week may be held and shipped early the following week to keep your products fresh. Orders are not processed or shipped on weekends or holidays.

Carriers and methods

We ship via UPS. The available methods and rates are calculated at checkout based on your destination, the contents of your order, and the packaging required to keep perishable items fresh. Perishable products ship with insulation and cold packs as needed.

Transit times

Transit time is in addition to our 1–2 business day processing time and depends on the carrier and method selected at checkout, as well as the distance from our facility in Kawkawlin, Michigan. We recommend choosing a faster shipping method for longer-distance perishable orders to minimize time in transit.

Perishable shipments – please be available to receive

Perishable orders are time-sensitive. Please make sure someone is available to receive and refrigerate your order promptly after delivery. We are not responsible for spoilage that results from:

• An incorrect or incomplete shipping address entered at checkout
• A package that is delivered successfully but not collected or refrigerated promptly
• Delivery delays caused by the carrier, weather, or other circumstances outside our control

If a carrier delay or shipping problem affects a perishable order, please contact us within 24 hours of delivery and we will work with you in good faith. See our Return & Refund Policy for how we handle damaged or spoiled arrivals.

Shipping rates

Shipping charges are calculated and displayed at checkout before you pay. Any promotions such as free or discounted shipping will be applied automatically when their conditions are met.

Address accuracy

Please double-check your shipping address at checkout. We are unable to reroute a perishable shipment once it is in transit, and we cannot be responsible for orders sent to an address entered incorrectly.

Order tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package and plan to receive it.

Contact us

Troll Smokehouse
2590 Old Kawkawlin Rd, Kawkawlin, MI 48631
Phone: (989) 686-3210
Email: info@trollsmokehouse.com
Website: https://trollsmokehouse.com